Privacy Policy

Effective Date: November 14, 2024

At Sierra Windows & Doors, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website, https://sierrawindowsndoors.com (the “Site”). It also outlines your rights regarding your personal information and how you can exercise them in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you. The data we collect may include:

a. Personal Data

When you use our services or interact with our website, we may collect personally identifiable information that you provide, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (when applicable)

b. Usage Data

We may also collect information about how you access and use the Site (“Usage Data”). This may include:

  • Your device’s Internet Protocol address (IP address)
  • Browser type and version
  • Pages of our Site that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers
  • Diagnostic data

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and hold certain information. Cookies are small files stored on your device. These technologies help us analyze trends, manage the Site, track users’ movements around the Site, and gather demographic information.

You can configure your browser to refuse cookies, but doing so may affect your ability to use certain features on our website.

2. How We Use Your Data

We use the collected data for various purposes, including but not limited to:

  • To provide, operate, and maintain our services
  • To improve, personalize, and expand our services
  • To communicate with you, including responding to inquiries and providing customer support
  • To process payments and fulfill orders
  • To send marketing and promotional materials (if you have consented to receive them)
  • To comply with legal obligations
  • To detect and prevent fraud and security issues
  • To monitor and analyze usage and trends to improve user experience

3. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist in operating our website, conducting business, or servicing you. These service providers are required to protect your data in accordance with applicable laws.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
  • Aggregated Data: We may share aggregated, non-identifiable data for analytical purposes, without revealing any personal information.

We will never sell your personal information to third parties.

4. Data Security

We take reasonable precautions to protect your personal data. We use commercially acceptable means to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by law. If you request the deletion of your data, we will comply with such a request unless we are required to retain the data for legal reasons.

6. Your Data Protection Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These rights include:

  • Right to Access: You can request a copy of your personal data we hold.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions (e.g., for legal obligations).
  • Right to Restriction of Processing: You can request the restriction of processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data, including processing for direct marketing purposes.
  • Right to Withdraw Consent: If you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at jose@wdsierra.com.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

7. International Data Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA), including the United States. By using our website and providing your personal data, you consent to such transfers, provided that appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We recommend that you review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of this Privacy Policy will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sierra Windows & Doors
Email: jose@wdsierra.com
Website: https://sierrawindowsndoors.com

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Sierra Windows & Doors with your personal information. We are committed to safeguarding your privacy.